Frequently Asked
Questions

The minimum age to play on pg89 is 21 years old, in line with PAGCOR's regulations for online gaming in the Philippines. This applies to all games on the platform — slots, bingo, keno, live casino, and all other game types. Age verification is mandatory during registration, and pg89 reserves the right to request additional proof of age at any time. Any account found to belong to a player under 21 will be immediately suspended and any winnings forfeited.

No. pg89 strictly enforces a one account per player policy. Each player is allowed only one registered account, linked to one verified identity. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of pg89's Terms & Conditions and may result in permanent account suspension and forfeiture of all balances. If you've forgotten your login details, use the password reset function or contact support.

Go to the pg89 Login page and click "Forgot Password." Enter the email address linked to your account and you'll receive a password reset link within a few minutes. If you don't see the email, check your spam or junk folder. If you're still having trouble, contact pg89 support via live chat and our team will verify your identity and assist you with account recovery.

Some account details — like your email address or mobile number — can be updated directly from your account settings after logging in. Changes to core identity information (full name, date of birth) require verification and must be requested through pg89 support, as these are tied to your KYC (Know Your Customer) verification. This process protects your account from unauthorized changes.

pg89 supports a wide range of Philippine payment methods to make depositing as convenient as possible:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank, Security Bank
• Over-the-counter: Selected 7-Eleven and Cebuana Lhuillier outlets

All transactions are processed in Philippine Peso (₱ PHP). No foreign currency conversion fees apply for local payment methods.

The minimum deposit on pg89 is ₱100 for most payment methods, including GCash and PayMaya. Some bank transfer methods may have a slightly higher minimum of ₱200–₱500 depending on the bank's own transfer limits. There is no maximum deposit limit set by pg89 by default, though players can set their own deposit limits through the responsible gaming tools in their account settings.

Deposits via GCash and PayMaya are credited to your pg89 account almost instantly — usually within seconds to a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take 5–30 minutes depending on your bank's processing time. If your deposit hasn't reflected after 30 minutes, contact pg89 support with your transaction reference number and our team will investigate immediately.

pg89 does not charge any fees on standard deposits. However, your payment provider (e.g., your bank or GCash) may apply their own transaction fees depending on your account type and the transfer method used. We recommend checking with your payment provider if you're unsure. pg89 will always credit the full amount received to your gaming account.

Log in to your pg89 account and go to the Cashier or Wallet section. Select "Withdraw," choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your withdrawal account details match the verified identity on your pg89 account — withdrawals to third-party accounts are not permitted. Your account must be fully KYC-verified before your first withdrawal can be processed.

Withdrawal processing times on pg89:

• GCash / PayMaya: 1–3 business hours (fastest option)
• BPI / BDO / Metrobank: 1–2 business days
• Other banks: Up to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal hasn't arrived within the stated timeframe, contact pg89 support with your withdrawal reference number.

The minimum withdrawal amount on pg89 is ₱200. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals may be subject to additional verification checks as part of pg89's anti-money laundering (AML) compliance procedures. These checks are standard practice for all licensed gaming operators in the Philippines and are designed to protect players.

pg89 offers a welcome bonus for new players upon their first deposit. The specific bonus amount and structure may vary depending on current promotions — check the Promotions section of the pg89 platform after logging in for the latest offers. Welcome bonuses are subject to wagering requirements, which must be met before bonus funds can be converted to withdrawable cash.

A wagering requirement (also called a playthrough requirement) means you need to wager the bonus amount a certain number of times before you can withdraw it as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before it becomes withdrawable. Each promotion on pg89 has its own specific wagering requirements — always read the full terms of any bonus before claiming it.

Yes. You can opt out of all promotional communications from pg89 at any time through your account settings under the "Notifications" or "Marketing Preferences" section. This is also available as part of pg89's responsible gaming tools — if you prefer to play without bonus offers to keep your gaming experience straightforward, simply turn off marketing communications. This setting takes effect immediately.

pg89 offers a wide variety of games across multiple categories:

• Slots: Hundreds of video slots from leading providers, including classic reels and modern feature-rich titles.
• Live Casino: Live dealer baccarat, roulette, blackjack, and more — streamed in real time.
• Bingo: Multiple bingo variants with regular draws and community jackpots.
• Keno: Fast-paced number-draw games with flexible betting options.
• Specialty Games: Including Butterfly Blossom and other unique titles exclusive to pg89.

All games on pg89 use certified Random Number Generators (RNGs) that are independently tested and audited by third-party testing laboratories. RNG certification ensures that every spin, card draw, number pick, or dice roll is completely random and cannot be predicted or manipulated — by the platform or by any player. pg89 is committed to transparent, fair gaming in line with PAGCOR's standards for licensed online gaming operators in the Philippines.

RTP stands for Return to Player — it's the percentage of all wagered money that a game is designed to pay back to players over time. For example, a slot with 96% RTP will theoretically return ₱96 for every ₱100 wagered over a very large number of spins. RTP is a long-term statistical average, not a guarantee for individual sessions. You can find the RTP for each game in the game's information or help section, accessible directly from the game interface on pg89.

pg89 uses 256-bit SSL encryption on all data transmitted between your device and our servers — the same standard used by major banks and financial institutions. Your personal information is stored securely and never sold to third parties. Payment data is handled through PCI-DSS compliant payment processors, meaning your card and e-wallet details are never stored directly on pg89's servers. For full details, see our Privacy Policy.

If you suspect your account has been accessed without your permission, take these steps immediately:

• Change your password right away via the pg89 Login page.
• Contact pg89 support via live chat to report the incident and request a temporary account lock.
• Review your recent transaction history for any unauthorized activity.
• Change the password on your email account as well, since it's linked to your pg89 account.

pg89's security team will investigate and respond promptly. We recommend enabling two-factor authentication (2FA) in your account settings for added protection.

pg89 does not sell your personal data to third parties. We may share limited data with trusted service providers (such as payment processors and identity verification services) strictly for the purpose of operating the platform and complying with Philippine regulatory requirements. All data sharing is governed by our Privacy Policy, which is fully compliant with the Philippine Data Privacy Act of 2012 (Republic Act 10173).

pg89 provides a comprehensive set of responsible gaming tools, all accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps in Philippine Peso.
• Loss Limits: Cap the amount you can lose within a set time period.
• Session Time Limits: Set a maximum session duration and receive alerts when you're approaching it.
• Reality Checks: Periodic pop-up reminders showing how long you've been playing and your net win/loss.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently or long-term exclude yourself from pg89 (see below).

All limits take effect immediately when set and can only be made more restrictive during the active period — not relaxed until the period expires.

Self-exclusion allows you to voluntarily block yourself from accessing your pg89 account for a set period — from 6 months up to 5 years, or permanently. Once self-exclusion is activated, you will not be able to log in, deposit, or play. pg89 will also remove you from all marketing communications during the exclusion period. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact pg89 support directly. Self-exclusion cannot be reversed before the chosen period ends — this is intentional, to protect players who need a firm break from gaming.

If you're concerned about your gambling habits or those of someone you know, help is available in the Philippines:

• PAGCOR Responsible Gaming: PAGCOR operates responsible gaming programs and resources for Filipino players. Visit the official PAGCOR website for more information.
• National Center for Mental Health (NCMH): 24/7 crisis hotline available for mental health support, including gambling-related concerns.
• pg89 Responsible Gaming Team: Contact us via live chat and ask to speak with our responsible gaming officer — available 24/7.

Remember: gambling should always be entertainment, not a way to earn income or escape problems. Play within your means, set limits, and take breaks. For more information, visit our Responsible Gaming page.

pg89 is fully compatible with all modern devices and browsers:

• Mobile: Android 8.0+ and iOS 13+ (Safari and Chrome)
• Desktop: Windows and macOS — Chrome, Firefox, Edge, Safari
• Tablets: iPad and Android tablets fully supported

No app download is required — pg89 runs entirely in your browser. For the best experience, keep your browser updated to the latest version and ensure you have a stable internet connection. A minimum connection speed of 5 Mbps is recommended for live casino games.

pg89's gaming platform has a game history and disconnection protection system. If a game freezes or you lose connection mid-round, the game result is still recorded on the server. When you reconnect and reopen the game, it will resume from where it left off or display the final result of the interrupted round. If you believe a disconnection has caused an incorrect outcome or a missing win, contact pg89 support with the game name, date, time, and approximate bet amount — our team can retrieve the full game log and resolve the issue.

pg89 support is available 24 hours a day, 7 days a week through the following channels:

• Live Chat: The fastest way to get help — available directly on the pg89 platform after logging in. Average response time is under 2 minutes.
• Email: [email protected] — for non-urgent inquiries. Responses within 24 hours.

When contacting support, have your account username and a description of the issue ready to help our team assist you faster. Support is available in English and Filipino.